Where is my invoice?

Fannie P. #12469

Hi all,
I'm trying to "update my payment method", as it seems last payment didn't go through and my account is now frozen. After attempting to pay it online several times, I still haven't succeeded in reactivating my account. I can't find my invoice in my profile, and can't seem to get any troubleshooting help from Fizz. My account has now been frozen for four days, I'm pretty fed up. Any cues on how to solve this?

M T. #338

You need to contact Fizz.
You can initiate a chat with Fizz by opening a help page and you'll see a bubble chat at the bottom right.
Try this link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do to initiate a chat session with Fizz
.

William T. #1234

Go to my plans, then transaction history.

Whizz

Hi Fannie,
If the issue is still present, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
In the meantime, please consult the following faq link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Have a great day!
Radu