Account frozen, paid late, now it’s unfrozen, sms and call work fine but I can’t access my cellular

Jacob V. #12296
Jacob V. #12296 Posts: 1 ✭✭
in My Mobile
Ok so I paid my bill 3 days late. But because I paid late they froze my account, it is now unfrozen I can call people, send and receive sms but I have no cellular internet date (LTE) I’ve tried looking in my setting turning the phone on/off, getting out then in the SIM card but nothing worked.. please help me!
Btw: I can’t find a way to contact fizz customer support.

Answers

  • Yelena
    Yelena Posts: 1,861 ✭✭
    Also try to put your phone in airplane mode for 20 seconds and then put it back to normal.
  • Fizzy
    Fizzy Posts: 11,808 ✭✭

    Is t fixed now?

    When this happens, you should check your APN settings. And resend/reset them if you're not sure.

     

    Also you can try enabling airplane mode, then disable.

    And try with LTE on/off. And manually selecting your network operator.

     

  • Whizz
    Whizz Posts: 23,111 admin
    Hello Jacob,
    If you're still encountering this issue, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
    Have a great day!
    Radu
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