Beware!! Plan monthly price display problem, wrongly charged ?

J D. #792

Hi all, a week ago, Fizz had an upgrade and apparently that create a new Display error bug for many users. The monthly plan was display 6$ more than what it supposed to be. The display error apparently was fixed a few days ago. But today is my billing day and I notice that my credit card was charged to the wrong price that it was supposed to be fixed. In my case, I was charged 27.60+taxes, instead of 21.60+taxes. I've already chat with support and they acknowledge of the issue. So anyone of you that originally have the display error, beware of the actual charge at your billing cycle.

Mike

I have the same problem in one of my plan but at this time only a display problem
Hopefully they will fix it before my next billing cycle

Allison W.

So basically, it's not really a display error at all. If the higher price is what you're being charged, that's a billing error, not a display error. Apparently stabilisation didn't apply to billing.

J D. #792

@Allison, exactly that's what I was worrying about...not just a display problem...The source where the display is taking the information from should be the problem I believe...

Fuego

I was billed extra 6$ as well. Still waiting for the refund.

Mike

Yes the stabilization is over

Leifuer

Thank you for sharing the info!!!

We will have a look at that!

Yelena

Thanks for letting us know. I have the same display error as well since I swapped to new upgrades. Support said it was only a display error, but it looks like it's another bug...

J D. #792

Maybe we Fizz need another stabilization period for the website This is important, the website is the only way we rely on for services and account control

Allison W.

The billing portion of their website/programming definitely has some bugs that have not been fixed over the past year of operations.

Fizzy

Thanks for sharing this experience.

I too asked about the price change for my mobile plan and was told it was only a display issue.

My next renewal is in 6 days. So I hope it will be fixed by then.

Whizz

Hello @all,
Thanks for notifying us.
ALLISON, I noticed this has also occurred on your account and I have created a ticket towards our tech team to have this solved as soon as possible. Once this is handled we will notify you by the e-mail address of the account.
Have an awesome day!
Catalin

Yelena

Hi Whizz, I have the same issue on my account. Can you create a ticket for me as well please?

Whizz

Hello Yelena,
I see that one of my colleagues has created a ticket for your account already and I have requested an update for it from our tech team.
Have an awesome day!
Catalin