Beware!! Plan monthly price display problem, wrongly charged ?
Hi all, a week ago, Fizz had an upgrade and apparently that create a new Display error bug for many users. The monthly plan was display 6$ more than what it supposed to be. The display error apparently was fixed a few days ago. But today is my billing day and I notice that my credit card was charged to the wrong price that it was supposed to be fixed. In my case, I was charged 27.60+taxes, instead of 21.60+taxes. I've already chat with support and they acknowledge of the issue. So anyone of you that originally have the display error, beware of the actual charge at your billing cycle.
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Answers
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I have the same problem in one of my plan but at this time only a display problem
Hopefully they will fix it before my next billing cycle7 -
So basically, it's not really a display error at all. If the higher price is what you're being charged, that's a billing error, not a display error. Apparently stabilisation didn't apply to billing.7
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I was billed extra 6$ as well. Still waiting for the refund.7
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Yes the stabilization is over
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Thank you for sharing the info!!!
We will have a look at that!6 -
Thanks for letting us know. I have the same display error as well since I swapped to new upgrades. Support said it was only a display error, but it looks like it's another bug...6
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Maybe we Fizz need another stabilization period for the website This is important, the website is the only way we rely on for services and account control 6
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The billing portion of their website/programming definitely has some bugs that have not been fixed over the past year of operations.5
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Thanks for sharing this experience.
I too asked about the price change for my mobile plan and was told it was only a display issue.
My next renewal is in 6 days. So I hope it will be fixed by then.
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Hello @all,
Thanks for notifying us.
ALLISON, I noticed this has also occurred on your account and I have created a ticket towards our tech team to have this solved as soon as possible. Once this is handled we will notify you by the e-mail address of the account.
Have an awesome day!
Catalin4 -
Hi Whizz, I have the same issue on my account. Can you create a ticket for me as well please?5
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Hello Yelena,
I see that one of my colleagues has created a ticket for your account already and I have requested an update for it from our tech team.
Have an awesome day!
Catalin5
This discussion has been closed.