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An error :You have reached the maximum number of credit cards allowed on an account?

You have reached the maximum number of credit cards allowed on an account. I want to delete all my payments, because I need to add a new one.

Answers

  • Fizzy
    Fizzy Posts: 6,451

    This is a common occurrence when too many failed attempts are made to register a credit card.

    You need to contact Fizz support to reset the limit.

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 7,879
    Hello Jiangwei,
    I see that this has been solved now though a different channel. Hope everything is well.
    Have a great day! :D
    Catalin
  • Yeah, gotta contact support for that one.
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