I plug everything in . all the lights match but my onternet is not working ?

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All the lights match I poured everything in I put on the password. Ant or tells me can not connect to the Wi-Fi ?

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  • Mike
    Mike Posts: 20,888 ✭✭
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    Try to connect the cable or check your password, sometime letters are exchanged for numbers, zero for O etc
  • Fizzy
    Fizzy Posts: 11,077 ✭✭
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    Did you already read this?

    https://fizz.ca/en/faq/how-install-my-wi-fi-modem

     

     

    Find the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem.

    COMMENT4

    If the network name (Default Wi-Fi Network) does not appear in the list of available networks on a Wi-Fi enabled device, it means your Wi-Fi modem's update is not complete. 

    Pay close attention to characters that are similar, such as O and 0, as well as I and 1.

     

     

  • Jaquesdoo
    Jaquesdoo Posts: 119 ✭✭
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    is that to reset to the factory ? and use the default setting ?
  • Whizz
    Whizz Posts: 19,711 admin
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    Hi Nicole,
    Can you please tell us if the issue is still there?
    Fizzy got a pretty good advice.
    -Bogdan
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
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    are you using windoes 10 ?
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
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    Try plugging with a cable
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