to have 250mb upgrade

mtlchoi

I have created a fizz account 6 months ago, but since that I have not use that account.
Recently, I switched my daughter's mobile service to Fizz, the account is now active and being used almost a month as my daughter's mobile account. I found that I cannot use 250mb data upgrade at all. Is there any way to have back that upgrade?
As you see the attachment there is no button to apply that upgrade.
Please kindly advise me on that,
thank you,

Mike

Did you follow the guide?

https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

 

 

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  To apply an upgrade on your plan:

  Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive  mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.

  Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.

  1. Log into your account, and go to Overview.
  2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
  3. Open the tab in the lower right-hand corner.
  4. Select the upgrade and click on Apply.
  5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
     • The slots with a + sign are ready to welcome your upgrade.
     • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
     • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
  6. Select the slot by clicking on it.
  7. Your upgrade will be activated on your plan at the start of your next payment cycle.
  
  

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Allison W.

@Mike Is that a new addition to the FAQ? I don't remember that rule being in place in the past.

Mike

Try also to change the browser, since it seems that your account do not understand that you activate a number on it.
If nothing helps, contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy

@Allison yes it seems to be. Fizz does update their FAQs and help info from time to time.

Whizz

Hi Mtlchoi,
The upgrade can only be used if you have a data option included in your monthly plan. For more information, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
Have a great day!
Radu