How do I fix my payment method if I reached the maximum number of attempts?

sorcham

I have been informed by a member of your team that I have reached the maximum number of attempts. Would you be able to fix this for me

M T. #338

You're in Fizz users forum. People who answer your question does NOT work for Fizz.
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You need to contact Fizz by opening a help page like this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do and you'll see a bubble chat at the bottom right

Mike

This is a common issue, you need to contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy

You have to contact Fizz support so they can reset the limit for you.

 

Having difficulties, and you reached the maximum number of attempts? 

If a message informing you that you have reached the maximum number of attempts pops up, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

 

Please read Fizz FAQ to avoid this problem again: https://fizz.ca/en/faq/what-payment-methods-can-i-use

Gates

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

Whizz

Hello, sorcham,
Apologies for the encountered issue, I see that this topic has been handled through different channels. If you are still having this error, please don't hesitate to reach us by chat, contact form or Facebook Messenger.
Thank you for your understanding.
Have a good day!
Catalin