Why does it say I have reached the maximum number of cards on my account when I have none saved?

sorcham

When trying to complete the process of creating my plan, I was adding in my card details, however I received a notification saying I had reached the maximum number of cards on my account but I have none saved.

Fizzy

It means you have tried too many times.

 

Having difficulties, and you reached the maximum number of attempts? 

If a message informing you that you have reached the maximum number of attempts pops up, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.

 

Please read Fizz FAQ to avoid this problem again: https://fizz.ca/en/faq/what-payment-methods-can-i-use

Fizzy

You have to contact Fizz support so they can reset the limit for you.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Whizz

Hello sorcham,
Is it a Canadian Visa credit/debit card or MC credit? Can you please tell us after how many attempts to add the credit card you have received the error?
I have reset the payment method addition limit. Please try with a different browser or log out from your account, clear your browser cache memory and cookies and then try in incognito mode. Please make all the necessary checks during the addition of the Canadian Visa credit/debit card or MasterCard credit card and be sure that the billing address you are writing on our site is exactly the same as the one shown on the card's bank statement.
Thank you for your understanding.
Have a good day!
Catalin