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Can I flag/forward spam texts to fizz?

With some of my former cellphone service providers, it was possible to forward them text-spammers so that they could be blocked from the network. Is this possible with fizz and if so, to which number do we forward these fraudulent texts

Answers

  • Mike
    Mike Posts: 18,409

    No that I know. It will be a great idea.

    But you can contact the support and chat with them.

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 7,846
    Hello Ramiro,
    We apologize for the encountered issue. Hope you are safe from it. You could try blocking that number from your phone to not receive further spams and such from it. For more about this, please also check:
    https://fizz.ca/en/faq/phishing-and-spam
    In the link above you should find the answer to how to report spams and phishing attempts.
    Catalin
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