Charged twice
Answers
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The refund may take a few more days to process before it shows up on your credit card.
If there is a problem, you can contact Fizz support for help.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Yes, this is not a new problem. It happens to a few of us.
If you did received an email/message that you will receive a refund, you have nothing to do. I did contacted customer service when it happend to me, they asked me to provide a screenshot of my account where the payment was made. They assured me i would get a refund.
Be patient cause It happened to me and i'm still waiting for a refund 11 days later.5 -
The same issue happens to me. After a quick chat with customer service, a ticket was issued. A day latter I received an email saying that I would receive the refund shortly. 9 days passed and still waiting. Hopefully I will get it this week.5
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.
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Hi, I finally got the refund after 11 days. So I assume that the normal period for refund is about 2 weeks.3
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When your question has been answered, please close your post by clicking on the button "Make best answer".
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Hello Jose,
I see that the refund for the double charge has been made, but it appears to be incorrectly done and for this, I have created a ticket towards our tech team. Once we will have updates related to this topic, we will notify you by the e-mail address of your account.
Thank you for your understanding.
Have a good day!
Catalin2
