Charged twice

I have a double charge on my credit card. I recived a message telling that it was an error and that I would receive a refund, but the double charge is posted in my credit card and nothing about the refund yet since a week.

Answers

  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • Quang D. #10622
    Quang D. #10622 Posts: 14 ✭✭
    Hi, I finally got the refund after 11 days. So I assume that the normal period for refund is about 2 weeks.
  • Fizzy
    Fizzy Posts: 10,815 ✭✭

    When your question has been answered, please close your post by clicking on the button "Make best answer".

  • Whizz
    Whizz Posts: 18,802 admin
    Hello Jose,
    I see that the refund for the double charge has been made, but it appears to be incorrectly done and for this, I have created a ticket towards our tech team. Once we will have updates related to this topic, we will notify you by the e-mail address of your account.
    Thank you for your understanding.
    Have a good day!
    Catalin
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