Can I be refunded the subscription fees as I have already cancelled it?
Answers
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For a refund, you have to contact Customer Service in private by chat :
Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
Have a great day!0 -
You need to contact Fizz, click on the link below and make sure you're logged into your Fizz account. The bubble chat will appear at the bottom right corner.
https://fizz.ca/en/faq/resolving-issues0 -
If you were overcharged or overpaid, you will need to contact Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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If you Cancelled during the trial period:
Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).
Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.
To receive this refund you must not have exceeded:
- The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
- 50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.
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If it was a mobile plan and you used less than half yes you will be refund0
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HI Christian,
The system automatically registered the refund from September 3rd. It is already visible on your "Transaction History" section.
Have a good one!
-Bogdan0
