Why did you take the subscription fees whereas I cancelled it?

I want a refund immediately of the whole amount you took on my account.


  • Gswim
    Gswim Posts: 543 ✭✭
    This is a community hub, answered by Fizz's customers.
    Please contact Customer Service in private by chat :
    Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
    Between 8h00 and 21h00
    Have a great night!
  • Fizzy
    Fizzy Posts: 11,181 ✭✭

    If you were overcharged or overpaid, you will need to contact Fizz support.


    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.


    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



    If you Cancelled during the trial period:


    Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).


    Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.

    To receive this refund you must not have exceeded:

    • The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
    • 50% of the data included in your monthly plan (unless you have an approved Proof of disability form)

    To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.

  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • Whizz
    Whizz Posts: 20,121 admin
    Hello Christian,
    I see that the payment for your home internet subscription has been refunded fully to you. It is visible in the Transaction History of your canceled home internet plan and on your card in the coming business days.
    Thank you for your understanding.
    Have a good day!
  • Andréanne G. #4496
    You should try to contact fizz for that
This discussion has been closed.