Why did you take the subscription fees whereas I cancelled it?
Answers
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Have a great night!1 -
If you were overcharged or overpaid, you will need to contact Fizz support.
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If you Cancelled during the trial period:
Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).
Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.
To receive this refund you must not have exceeded:
- The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
- 50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.
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Hello Christian,
I see that the payment for your home internet subscription has been refunded fully to you. It is visible in the Transaction History of your canceled home internet plan and on your card in the coming business days.
Thank you for your understanding.
Have a good day!
Catalin0 -
You should try to contact fizz for that0
