No service? 09-02-2019
Answers
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You've reached the Fizz community portal, where regular users such as you and I share our experience about Fizz and help each other out as best we can. For customer support you should follow the steps at https://fizz.ca/en/contact-us.
Keep in mind that Fizz mobile is still in a stablization period, so service may be impacted from time to time without notice. If such interruptions are unacceptable for your purposes Fizz may not be the solution for you at this time.
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Have you looked at the network settings and compared them with Fizz settings just to be sure that nothing had changed?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn6 -
Have you also tried restartng your phone?
Or enabling airplane mode, then disable it.
Have you checked your Fizz account to make sure there is no issue with your plan?
If problem presists, you need to contact Fizz support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/contact-us
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Uh oh. Was today/yesterday your payment date?5
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Hey, as others mentioned, it's recommended to contact Fizz during business hours. Also, not trying to be rude in any way, but if a phone is vital for your job, it may be best to steer away from brand new mobile providers who are still developing the platform.
Cheers.5 -
If your problem is resolved, please close your post by clicking on the button Make this best answer.
Thank you4 -
Hey Alex,
Sorry to hear about the issues you've been experiencing. Can you try to power cycle your handset please, and see if that works or enable and disable airplane mode. Let us know.
Thanks,
Jay4 -
Hey there! I appreciate everyone's help, after taking everyone's advice I found that hard resetting (holding down power & volume 5+seconds) reestablished my connection.
Thanks y'all2
