Phome number in not on servive when I try to call?

Frantz L.
Frantz L. Posts: 1 ✭✭
in My Mobile
I try to call my mom who is with fizz mobile and each time I try to call her, I get the message: the phone is not on service. Her number is ***********.
I know the number is in service because a payment was taking yesterday from my bank account and when I check on my fizz mobile profile about her phone number, the number is still on service.

Answers

  • Mike
    Mike Posts: 21,593 ✭✭
    Probably you cannot contact your mom in an other way.
    But if you can, try to ask her to reboot the phone
  • redhead
    redhead Posts: 857 ✭✭
    If she did not take voicemail, you will get that.
  • redhead
    redhead Posts: 857 ✭✭
    Also, please edit your post to remove the phone number.
  • Fizzy
    Fizzy Posts: 11,819 ✭✭

    It means her phone is not connected to Fizz network.

    Possible issues:

    - Phone is not compatible with Fizz network.

    - Need to restart phone.

    - Enable airplane mode, then disable.

    - Need to opt for Fizz voicemail.

  • Whizz
    Whizz Posts: 23,136 admin
    Hi Frantz,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
    Have a lovely day!
    Radu
  • Gates
    Gates Posts: 835 ✭✭

    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

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