Double Charged?
Answers
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You must contact the support for a refund
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
7 -
Why do you think you were charged twice? Where are you seeing the double charges?
Are you see 2 charges on you credit card? It can happen that one of the charges appears as pending, then a confirmed charge is added, and sometimes there is a delay before the pending charge is removed from your account. Is this possibly what you are seeing?
If you indeed see 2 confirmed charges from Fizz with the same date, then you will need to contact Fizz support for a refund. It could be a billing glitch. The only other explanation is that you have 2 accounts/plans charged to the same credit card.
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Interesting that this seems to have happened to several people today. A new bug of some sort?5
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yes, happened to me too. when you click on each transaction you will the the same transaction number. so it is the same one but written twice in your history.
wwait Monday to check under you credit card, it will probably be charged only once.
and again, no the pending transaction like Fizzy said the actual charge.
.4 -
Me too, charged twice, to payments on my credit card and two charges on the Fizz account, that's ridiculous.
Why can't we open an issue instead of loosing our time understanding how to use the chat? Wait 5 seconds for the bouble to appear? Wtf1 -
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2 -
Hello Harris,
Apologies for the encountered issue
Regarding your double charge, our technical team has taken all the necessary actions to avoid further occurrences of the unpleasant error. Regarding your refund, it will be made in the coming business days by our financial department.
Thank you for your understanding.
Have a good day!
Catalin0
