Where is "Make a payment option"?

Xinchi
Xinchi Posts: 2 ✭✭
in Internet
One of my internet plans is suspended for payment issue, I've updated payment option, but cannot find the "make a payment" button to trigger a payment

Answers

  • Mike
    Mike Posts: 21,581 ✭✭

    Here the information from the faq

     

    Is your credit card expired?

    The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.

    To update your payment method  Go to My Plans in your account. Click on Manage > Payment method.

     

    Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
    1. Log into your Fizz account.
    2. Select the plan, and click on Manage/Payment method

     
    Was your payment rejected?

    If your monthly payment fails, you will receive a communication to let you know, and you will need to take action before 10 p.m. that same night by either:

    • Updating your payment method in your Fizz account.

    OR

    • Making a credit card payment in order to release funds and allow for your Fizz payment to go through.

     

    IMPORTANT

    Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.  

    If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

    1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.

    2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

  • Whizz
    Whizz Posts: 23,107 admin
    Hello Xinchi,
    I am very sorry for the inconvenience. I have checked your account and I see that everything is back on track.
    Thank you very much for your kind understanding.
    Have a wonderful day!
    -Bogdan
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