Calls and texts blocked after payment problem?

Christelle D. #8954

After changing my payment method since the previous one did not work, I was not able to find the "make my monthly payment" button and cannot use my phone (as explained in the webpage) even if the correct payment method has been updated
"Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed"

Whizz

Hi Christelle,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
Have a great day!
Radu

Simon H. #6464

Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck