If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

You do not resolve internet issues right away

After receiving a strange message from you that payment was not processed I proceed to change my payment method. However is no way at all to contact you and get my internet service restored ASAP. You are really not offering any value, I will stop referring your service.
Btw.- your famous chat is just a scam. It does not exist.
Let see how long it will take to get my service. Based on that I will decide if canceling the service.

Answers

  • Gallina
    Gallina Posts: 453

    We are users like you, you need to chat with with Fizz, if you follow these instructions you will get the green chat bubble : 

     

    To chat with Fizz, make sure that :

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

  • Whizz
    Whizz Posts: 7,846
    Hello Juan,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger:
    https://facebook.com/fizzca
    Have a great day!
    Radu
This discussion has been closed.