Payments for internet unsubscribe

carmen P. #8810

I was unsubscribe internet , on August 2 2019 and I suppose not pay for this month and today August 6 ! Do did take a payment for August on my credit card ! Is not right because I'm don't have internet ! Do you must refund my money !

Takion

It could be an error on they system you need to contact tech support to solve the issue

Yelena

Here we are users like you. You can contact the support by chat or Facebook messenger to resolve your issue.

Fizzy

Logon your Fizz account. Make sure your internet plan is unsubscribed. Also remove your credit card info so that it will no longer be charged,

 

Also did you return the modem back to Fizz? If not, they will charge you $150 for it.

https://fizz.ca/en/faq/what-size-box-do-i-need

 

 

You'll need to contact Fizz support to ask for your refund,

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

• You're logged into your Fizz account.
• 
  You're active on a help page such as https://fizz.ca/en/contact-us
  
• Simply click on the chat bubble that appears at the bottom on the right.
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Simon H. #6464

Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck

Whizz

Hello Carmen,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger:
https://facebook.com/fizzca
Have a great day!
Radu