Internet connection down? Pas de connexion internet?

Dylan B. #8797

My internet connection went down this afternoon, the @ symbol is no longer on my modem. I have tried rebooting and resetting the modem without any luck. What should I do?

Mike

You should contact the support

CHAT

Go to a solutions hub page, if you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Gallina

There are some possible solutions here :
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
If it doesn't work, contact support following Mike's instructions

Simon H. #6464

Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck

Toan T.

Same problem, my internet went down this afternoon too. And damn, the chat bubble does not appear.

Fizzy

Although you have tried some, here is list of comprehensive troubleshooting tips from Fizz FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix


Check to make sure your cable connection is tight.
Try with another cable wire to rule out any issue with the wire itself.


Use these links to check if service may be down in your area:
https://fizz.ca/en/faq/status-services
https://downdetector.ca/status/videotron


If all else fails, you'll need to contact Fizz support. You may have a defective modem.

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

• You're logged into your Fizz account.
• 
  You're active on a help page such as https://fizz.ca/en/contact-us
  
• Simply click on the chat bubble that appears at the bottom on the right.
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Whizz

Hello Dylan,
I can see that a response was already given to you in private and your issue will be resolved as soon as possible.
Have a great day!
Radu