Mobile app not working?

Noriec
Noriec Posts: 10 ✭✭
in Internet
I had Fizz internet installed yesterday, along with the mobile app. Later in the evening, the app was telling me that it could not connect to the internet. It is still not able to connect. Everything else is working fine. What can I do?

Answers

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Have you tried to disconnect et reconnect your phone from Wifi to see if it helps.
  • Whizz
    Whizz Posts: 22,972 admin
    Hello Noriec
    If you are still encountering this issue, please contact us by chat while you are one of our FAQ pages findable through the search engine in the solution hub. The chat bubble should appear within a few seconds. If not, please try to open the page in incognito mode of your browser with ad-blockers disabled and pop-ups enabled. An example of a FAQ on which the chat bubble should appear is:
    https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
    Have a great day!
    Catalin
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