Internet out of service

Huy H.
Huy H. Posts: 1
Internet out of service since 12pm, follow all the steps no luck, nothing in the configurations have changed. Please help

Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,161

    Contact the support

     

    CHAT
    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,161

    Contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • J D. #792
    J D. #792 Posts: 314
    no problem here at Montreal east. Contact support as suggested by @Mike
  • Yelena
    Yelena Code de référence -> W6TSVPosts: 1,848
    As per page https://fizz.ca/en/contact-us all the services are functional. In that case you should contact customer service.
  • My internet is fine here in the West Island and it seems others are also reporting their Internet is working fine. I would contact Fizz through chat or Facebook as it seems very specific to you.

  • Whizz
    Whizz Posts: 10,317
    Hi Huy,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    Have an excellent day!
    Radu
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