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voicemail trouble?

Roughly about 2 to 3 weeks ago the voicemail service started to act up. The trouble started with the voicemail message itself not being available (I am talking about the voice itself, similar to hanging up, however the message was there). The next trouble is that the SMS fro voicemail left is not send once the voicemail message it is left on your servers. However a couple of days after (ranging from 2 to 4 days of delay) an SMS is send out for the voicemail. At that time I had up to 6 voice messages. I have an Samsung Android phone.

Answers

  • Mike
    Mike Posts: 18,409
    Try to contact the support probably they can reset it
  • It’s a buggy systtem but they are working on it. Contact support for help.
  • Quang-Tri
    Quang-Tri Posts: 48
    Seems to be a common problem with the voicemail. Best solution would be to contact fizz support.
    Best of luck!
  • Fizzy
    Fizzy Posts: 6,450

    You need to contact Fizz support to get this resolved.

     

    You can send a message by facebook: https://facebook.com/fizzca

     

    Or you can use Fizz chat. Make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
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    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 7,846
    Hi Alexandru,
    I am sorry for the inconvenience. If the issue persists, please contact us via Facebook Messenger or Live Chat. Here you can find info about how you can do that: https://fizz.ca/en/contact-us .
    We will more than happy to help you.
    Have a good one!
    -Bogdan
This discussion has been closed.