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I change my plan but still did not change my plan?

I change my plan but still did not change my plan?


  • Mike
    Mike Posts: 18,409

    The plan must be changed 48hrs before the end of the plan, and the new plan will be activated the next billing cycle.
    If you already did that.

    You should contact the support.

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Quang-Tri
    Quang-Tri Posts: 48
    My guess is it's because the new plan will come into effect for the next monthly cycle.
  • Long L.
    Long L. Posts: 117
    The new plan will be the next billing cycle.
  • Fizzy
    Fizzy Posts: 6,450

    "Any plan change you make will take effect at the beginning of your next payment cycle."


    "Any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle."


    You can read more here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan



  • The changes does not take effect immediately, it only activates at the start of the next billing cycle, unless you changed your plan in the last 48 hours before your billing cycle renewal. In that case it's going to be in effect a month later.
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