Trying to change payment methods!!
Answers
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Contact support first to reset the limit. Then you can also check with them for the address. Fizz uses google maps and if your address is not an exact match of how google maps displays it (suggested address when you do a search), then it fails.4
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Contact fizz to reset the limit and check you address, by chat or Facebook messenger5
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Hi Eric,
I am truly sorry for everything you are experiencing. Can you please contact us via Facebook Messenger or Live Chat? Here you can find the steps to access the Chat Bubble: https://fizz.ca/en/contact-us .
We will reset the limit for your account and we will more than glad to guide you through the process.
Thank you for your understanding.
Have a good one!
-Bogdan5 -
I hope you were able to reach Fizz customer support.
You can send a message by facebook: https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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When entering your new credit card, here is helpful info posted by Fizz
https://fizz.ca/en/faq/what-payment-methods-can-i-use
You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).
Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.
The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.
If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours
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Same problem.. Its such a headache doing anything on the fizz site. Its like.a feable minded uncle0