MMS Fizz Network issue with Oneplus Pro 7, what's happening?

Kal H.

So I am using a OnePlus 7 Pro,
Set up all the appropriate APN settings as described by the Fizz help section.
It appears that I can receive MMS pictures no problem, but when I try and send an MMS to someone else, they tell me that it appears briefly but disappears? Something along the lines of they are aware that they received it but cannot access the picture/download.
Suggestions ?

samisheikh

Hi Kal,
Can you please paste a screenshot of your APN settings? Also, when did you activate your line?
Thanks,
Sami

Kal H.

Activates my line in November 2018,
Pics are below

Kal H.

Sorry posted a double so here is the second one!

samisheikh

Hi Kal,
Both pictures are the same, I think you meant attach the top part of the settings which contains MMSC and APN

samisheikh

On another note, do you have LTE at the moment or 3G only? Also, try setting your Bearer in APN to LTE

Kal H.

Sami,
I have updated my settings again,
Here you go!

samisheikh

First check if you have LTE, if so, give it a try. Try sending an MMS, and have someone send you one. If that doesn't do it, I still have some other tricks up my sleeve.

Mike

Sometimes the MMS sent from fizz are received 5 hours later
if you are able to receive them the APN is well configured

Kal H.

Sami,
Still have the problem

Mike

I had a oneplus 5T and I never got problems with MMS, I had selected 2G/3G/4G network

Probably you should contact the support

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

FACEBOOK
Your can also send a message via facebook messanger
https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account
Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

samisheikh

Kal, I suggest you create two separate APN, one for data and the other for mms. Mobile virtual network operator is MVNO on your phone.
Name: FIZZ INTERNET
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS proxy: Not set
MMS port: Not set
MCC: 302
MNC: 500
Authentification type: Not set
APN type: default
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: Unspecified
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55

------------

Name: FIZZ MMS
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
MCC: 302
MNC: 500
Authentification type: Not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: LTE
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55
Give this a try and let me know if it works out?

Whizz

Hi Kal,
I am sorry for the inconvenience. Can you please contact us for a better troubleshooting, if the issue still persists? Here you can find the steps to access the chat bubble: https://fizz.ca/en/contact-us .
We will be more than glad to help you.
Have a good one!
-Bogdan