You need to double check your address if everything is correct, you must contact the support
CHATGo to this page https://fizz.ca/en/contact-us. Try a different browser if you have issues getting the bubble to appear.
FACEBOOKYour can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORMYou can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.