SIMs not recieved?
Options
Answers
-
You will need to contact support. https://fizz.ca/en/contact-us4
-
You will have to contact support
08:00 to 21:00 week time
10:00 to 18:00 weekend
CHAT
Go on this page
if you are not connect then login
Go to a faq page like :
https://fizz.ca/en/faq/resolving-issues
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)6 -
Chat with support, they will be able to tell u the shipping status
Good luck4 -
If your payment went through and was processed, you should have received your SIM cards by now.
You should contact Fizz support. You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
6 -
Something went wrong, as I got mine in less than 2 days, my friend too.
I hope someone didn't steal it.
Sergio and Fizzy described very well how to contact Fizz Support, they will be able help you.1 -
Hi Afif,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
Have a nice day!
Radu0
This discussion has been closed.