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change my plan but it's not use?

I changed my plan from out of data to 1GB last month and I received the letter confirmation, and today it's the new cycle for my new plan, but I still can not use my data, when I checked my account with manage my plan, i can see my plan is 1GB, but whern i back to overview, it told me you're all out of data! it's very strange, so how can i use mu new plan?

Answers

  • Mike
    Mike Posts: 18,409
  • Mike
    Mike Posts: 18,409
    It seems that you do not have the data in your plan. Contact them
  • Hamzeh
    Hamzeh Posts: 1
    I update my plan but I can’t, I don’t know why?
    I want to change my data plan to 4G monthly.
  • Contact support
  • Whizz
    Whizz Posts: 7,879
    Hi Ellie,
    I am really sorry for the inconvenience. This case will need to be escalated to our tech team as it seems that there is a display issue that is affecting your services. Please contact us, as we will need personal information and we can't have it posted here. Here you can find the options to contact us: https://fizz.ca/en/contact-us.
    Have a good one!
    -Bogdan
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