Payed but account still frozen 5 days

Moshe H.

My payment failed so I made a payment on the spot my card was charged I even got an email and notification that my account is reactivated but then my account was frozen I kept on getting promises by agents on the chat that the "team" is working on it and that someone will get back but its 5 days and still no service?

Serge O. #3665

You have no choice but to contact support :

08:00 to 21:00 week time
10:00 to 18:00 weekend
CHAT
if you are not connect then login
Go to a faq page
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
ait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)

Fizzy

It does not make sense that you paid for your service and your account is still frozen.

You have to be persistent and keep contacting Fizz support.

Otherwise you may need to escalate your complaint https://crtc.gc.ca/eng/phone/mobile/prepay.htm

 

 

Mike

Did you put money on your wallet or you paid? Since on my knowledge you cannot force the payment, is an automatic procedure

Moshe H.

There was a period of time that it was possible to force payments

Whizz

Hi Moshe,
I am really sorry for everything. I have checked the situation and I can see that 2 of your plans are frozen. For one of them the payment passed and I have just contacted our technical team to speed up everything and for the other one the payment wasn't processed because you are using different credit cards for those plans. Can you please check if you have set as default the good card for each plan? Under the section: "My plans"/"Manage plan"/"Payment method" for each one.
Thanks for the understanding. I am sure that everything will be fixed as soon as possible.
Have a good one!
-Bogdan

Dominic L. #1933

Is everything unlocked now?