How to fix slow speed?

Alex G. #6451

Paying for a 60 download speed but only getting ~5 on speed tests.
Reset modem, switched between 2.4G and 5G, toggled between channels; no change.
Any advice?

Dominic L. #1933

have you tried running speedtest with an ethernet connector, directly on the modem/router?

Fizzy

As Dominic says, check with ethernet cable first.

 

You can follow thess checklist provided by Fizz:

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

 

If all is well, then we can proceed with wifi testing.

https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

https://fizz.ca/en/faq/how-do-i-configure-my-device-wi-fi-network

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

GOAT

If all else fails, contact Fizz support via Facebook or live chat. They should be able to test your modem's connection strength.

Quang-Tri

Download speed can vary depending on a lot of factors, so you're unlikely to be getting your full speed as advertised. But you shouldn't be getting that low compared to what you paid for. Problem might be on Fizz's end, I'd suggest messaging them on messenger/help page and see what they say
Best of luck

R1ck_D

Wired test always give you the truth ....

Whizz

Hi Alex,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
Have a great day!
Radu