One of my cable outlets doesn't work

Nick W. #6396
Nick W. #6396 Posts: 1 ✭✭
I recently setup my internet, however, I wanted to move the modem to another room. When I tried the different cable outlet all I got was the downstream light, as well as the 2.4g and 5g lights. What are my options to debug/fix this? Can I get a technician in?

Answers

  • GOAT
    GOAT Posts: 227 ✭✭
    You will probably have to have a technician run an active cable to the spot you want.
  • Julien C. 19625
    Julien C. 19625 Posts: 197 ✭✭
    I think you should have only one coaxial cable entering your home. If you have multiple outlets, it means that the signal is splitted somewhere in between. If you manage to spot the splitter, just swap the output cables of it so that you "transfer" your working outlet to another one.
  • Whizz
    Whizz Posts: 18,805 admin
    Hi Nick,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
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