Installation pending , service cancellation

Ali M. 19525

I have not installed my service yet and I would like to cancel the subscription. when I cancel the appointment I get an error. Please let me know how I can cancel the subscription and get a refund (VIP installation + first-month payment)

mwong

Use Facebook messenger

Serge O. #3665

Only support will be able to help you
08:00 to 21:00 week time and 
10:00 to 18:00 weekend
CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login then
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)

Fizzy

You can do this first before contacting Fizz support. See point 4.2 of https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

 

You no longer want to install Fizz Home Internet at your service address: you must cancel the appointment by using the email or notification link.

 

Dominic L. #1933

You have to contact chat support for that

GOAT

Contact Fizz support to have this cancelled. Facebook seems to be more effective than live chat.

Whizz

Hi Ali,
As I have checked your account I can see that the "Cancel" button is active on your account. You need to go to "My plans"/"Manage plan"/"Appointments". If you still need further help, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan