I never received the SIM card that I ordered, as a process the return of my money

Geraldina

Two days ago I bought my SIM, according to the courier's page it was delivered, which is not true, now I want Fizz to return the money that was already charged for a SIM that was never delivered.

Whizz

Hi Geraldina,
I'm so sorry to hear about the issue.
I just checked your account and i can see an answer was provided to you.
Thank you for your comprehension.
Have a nice day!
Georgiana

Fizzy

I am surprised that SIM are being delivered by courrier. I had heard Fizz is using Mail Express which seems to be more secure, since Canada Post has access to lock boxes and pick-up centres.

Geraldina

Thank you Fizz, I’ve receive your replay by Facebook messenger, and I’m waiting for the second SIM. The courier used was Planète Courrier inc, is the first time I’ve hear from them.

GOAT

Great to hear that you were able to have your problem solved!

Quang-Vinh

Great to hear that you were able to have your problem solved!

Steph_PEMO1

So sad, I got mine quickly and yesterday a friend of mine ordered one, it got delivered today. The only thing that I can see, someone stole it. They dropped it outside on my mailbox.
Better contact Fizz support