In order to use Fizz service outside of the subscription area, you have to Enable Roaming on your phone.
Which plan do you have? Which coverage (Quebec, Canada, Canada+USA) does it have?
You will have service in USA only if you have
- Plan with Canada+USA coverage
- or USA travel Add-On
- or funds in your wallet for Pay As You Go usage
I believe the long distance recording you hear is just the default message you hear when making calls outside of your area. If the call goes through, there is no issue.
Sainte-Sophie and Terrebonne are well within the subscription area and they should have LTE coverage.
Is this a one-time issue with service (cause there was outage affecting some customers recently) or does it happen frequently?
How is your service otherwise? Does it usually work? Which model phone are you using?
You should contact the support, since it seems that you have problem with your plan.
CHATGo to this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
FACEBOOKYour can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORMYou can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.
Some problems happen cause of stabilization period.