You guys billed me for 3 phones installed of 2

ftz
ftz Posts: 2 ✭✭
in Your Fizz Account
Can I get a refound?

Answers

  • Mike
    Mike Posts: 21,562 ✭✭

    We are normal users as you, you need to chat with them

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Andrei U. #679
    Andrei U. #679 Posts: 349 ✭✭
    Of course, you can. You'll have to contact support and be a bit more specific.
  • GOAT
    GOAT Posts: 227 ✭✭
    How many SIM cards have you activated?
  • Fizzy
    Fizzy Posts: 11,792 ✭✭

    How many plans do you see when you logon your account(s)?

    Is it possible you activated 3 SIMs and are using only 2 phones?

     

    This is a public community forum. Most of us are customers just like you.

    You will have to contact Fizz support to straighten this out:

    https://fizz.ca/en/contact-us

  • Whizz
    Whizz Posts: 23,047 admin
    Hi Frentzen,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a good one!
    -Bogdan
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