Intermittent issues for making or receiving calls and txt

Elyse B. #378
Elyse B. #378 Posts: 19 ✭✭
in My Mobile
For the last 3 months I have been having issues intermittently making and receiving calls and txt. Nobody can reach me and neither can I. However my data works fine I am able to go to internet. Also intermittently my phone will say "roaming " or "not on the network ". I will probably need to change provider if these issues cannot be resolved. I have checked all settings and they are all correct as specified by Fizz. What should I do

Answers

  • Eric M. 2595
    Eric M. 2595 Posts: 74 ✭✭
    There's not much to do.
    That's the downside of being part of the stabilization period with a new provider.
  • Takion
    Takion Posts: 330 ✭✭
    seems to be fixed now
  • Fizzy
    Fizzy Posts: 11,901 ✭✭

    Others reported similar problem today. Those should be fixed now.

     

    Here is the reply posted by Whizz Fizz Team:

    "Hi Folks,

    We had a small technical issue this morning, everything is back to normal! Thank you for your patience!"

     

    @Maurizio, which phone are you using?

    - Make sure you have latest OS updates on your phone.

    - You can try reset it to factory settings.

  • Whizz
    Whizz Posts: 23,479 admin
    HI Maurizio,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a good one!
    -Bogdan
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