Why cant i redeem my perks, everytime i try it says error please try again later. I tired everyday f

larbi M. #909

Hi, lately (5 days ago) i saw that i had data perks of 1gb. I tried to redeem them but theres always a notification with error please try again later that pops on top. I tried every day after that day and i also tried changing the browser but same result. I need help

Mike

Contact the support i got the same error

Fizzy

You can try using another browser such as Chrome, Firefox or Safari.

Clearing cache, deleting cookies and using incognito mode may also help.

 

Note that once each perk is activated, you have until the end of your bill cycle to use it.

"If you have unused data that comes from a Perk, that data won't be rolled over to the next month when your payment cycle ends. Only unused data that was part of your plan will be transferred."

Fizzy

How to apply these perks to your mobile plan as of April 9, 2019

 

You’ll have 90 days following the reception of these perks to claim each one of them.

All the details can be found in the Solution Hub:
https://fizz.ca/en/faq/how-do-i-unlock-and-redeem-my-perks

 

But in a nutshell:

1. Log into your Fizz account.
2. On the Overview page, scroll down to the My Rewards Program tile, and click on See details.
3. Your Fizz perks can be found on the My Perks tab at the bottom of the page.
4. Click on it and follow the on-screen instructions to apply one to your plan. 

Whizz

Hello larbi,
I apologize for this situation. I see that one of my colleagues has created a ticket towards our technical team and they'll be working to fix this issue as quickly as possible.
Have a good day!
Catalin