I am unable to access my data on my iPhone even though I paid for it as an add-on for my plan?

Paulis

I am having difficulties accessing my data and it is frustrating because I paid for it but it is not working... please have a look at it

Fizzy

You need to setup APN on your phone

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

 

For Android phone, follow steps 1 to 3.

For iPhone, follow step 4.

Irene

Yes follow the instruction, and restart the phone after

Serge O. #3665

Be certain that your iphone ios is up to date and that you have iphone 5s or newer.

HP

HAVE YOU TRIED...TURNING IT OFF, AND ON AGAIN?! (The IT Crowd quote)
@fizzy, Seriously??? it's not an android...he/she/it has an iPhone...
anything for fake cred and jacking up your post count fizzy

Fizzy

I am trying to help OP. @hp, what is the issue here?

 

I mention common devices in case other people are reading this post in the future and they are using Android phone.

 

If Paulis already tried the above suggestions, here's one more:

- turn on airplane mode and turn it off again

 

Whizz

Hello Paulis,
Have you succeeded to use your data with the tips you got here?
-Bogdan