How long does it take to have a issue fixed after contacting fizz's support team?

Dominic R. #1352

I'll soon pass into my next cycle and would like to know how much time i'll have to wait for support if there's a payment issue.

 

Thank you

Vani_Goat

It depends on the problem, usually you will get a first response in the following days.
Sometimes they will fix your problem without telling you they fixed it. Other times, for complex problems, they will tell you they do everything they can to address the problem.

Mike

Relax and wait

Andrei U. #679

It shouldn't take longer than a couple of days based on my experience with CS.

Kenny L. #23

It really depends on the issue. The first level will do what they can and will forward it to the next level if needed. From there who knows. I have not gotten any feedback from next level support.

Irene

If the answer came from the first level very fast, otherwise good luck

GOAT

Should be relatively quick.

alexandre T. #127

Just got in contact with them took me 30mins

HP

Good Luck, they're not work hard around the clock as mentioned in multiple fizz posts.

Whizz

Hello Zack,
We will try to solve any issue you encounter as quickly as possible. You can reach us by Facebook messenger, Contact for and other social media+ the chat bubble that appears on our FAQ's from solution hub. For more about the chat bubble, please also check:
https://fizz.ca/en/contact-us
Catalin