How do I find out of my signup is active after taking payment?

Allen H.
Allen H. Posts: 3 ✭✭
in Internet
I signed up last night for internet and at the end received an error that read signup “error try again later” but a payment can out of my account. Can someone verify if my account is either active or not.

Answers

  • Irene
    Irene Posts: 5,181 ✭✭
    If you go under your account, you do not see it?
  • Irene
    Irene Posts: 5,181 ✭✭

    We are only users. You need to contact the support.

     

    To chat with the support, make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page.  https://fizz.ca/fr/nous-contacter

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger https://facebook.com/fizzca or Twitter.

  • Fizzy
    Fizzy Posts: 11,891 ✭✭

    Logon to your account. You will see if your internet plan is active and also the payment charges that were taken. You should also have your installation appointment booked.

     

    If there is a problem with any of this, you should open a chat with Fizz customer service.

  • Whizz
    Whizz Posts: 23,451 admin
    Hello Allen
    If you're still having an issue regarding this matter, can you please contact us by chat?
    Catalin
This discussion has been closed.

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