add ons dose not work ?

chen Y. #5286

hello, I purchased $3 adds on for 60 min of voice, but i can not make a call. syestem said "my plan does not have call function" (it is true, but I purchased this 60 mins of voice).
Please check for me .
Thank you

redhead

This is a community forum, not Fizz Customer Service.
Your best bet is to try to chat with them or Facebook Messenger.
Also note that several users have reported bugs with "add ons" in the past.

Fizzy

Looks like a bug/glitch related to your account.

 

You need to contact Fizz support

as per instructions here: https://fizz.ca/en/contact-us

 

Logon to your account and
open this page during business hours: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
and wait for the chat bubble (at bottom right)

 

Good luck! And keep us updated

Ryan B. #977

I think that with Fizz in order to use an addon, you need to have that feature on your plan. So to use a Call addon, you need the calling feature on your plan.
If you want to be able to make calls without a calling plan, you need to add funds to your wallet instead and it will use the pay as you go rates. Since you probably have no money in your wallet and no calling plan, you cannot use the addon.
You can contact support and likely get a refund for the addon and instead just add funds into your wallet and you will be able to make calls.

Whizz

Hello Chen,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a wonderful day!
-Bogdan

chen Y. #5286

thank you all
I think Ryan made a point.. I just added some money in my wallet...hope they can add addons