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Frozen account?

It is unacceptable that I my account have been frozen for 5 days , while there are 2 credit card on file and no payment has been taken. I still have NO Service. Your help desk is not helpful what so ever, I was promised an update within 24 hours which I never got. I am seriously considering exposing this situation on Reddit as NO ACTION has been take by your company to resolve this issue.
Do NOT switch to FIZZ! Help desk almost nonexistent
I talked to them for the last 4 days 100 times with zero result.

Answers

  • Fizz didn't put enough effort in support, it's worse than before with more non-trained employee. mobile service and regular price are both incompetent now. I really want Fizz can stay alive longer.
  • Kal H.
    Kal H. Posts: 44
    I would suggest the following :
    CHAT
    Go on this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
    Or a complaint to the CRTC at
    https://www.ccts-cprst.ca/for-consumers/complaints/
  • When I had issues with my service not working, I had contacted support as well and they were completely unhelpful. If you want to take advantage of Fizz pricing you honestly have to be prepared to basically have poor support.
    I ended up filing a complaint with the CCTS and someone contacted me within 24 hours and within about 3 weeks I ended up getting a full credit and a free month service for my efforts. I would highly advice contacting the CCTS as suggested and at least you can be sure that something will be done. Posting here in the forums really doesn't do much, Fizz doesn't really respond to anyone in the HUB, they just tell you to contact them via Support.
  • Same thing here
  • Whizz
    Whizz Posts: 7,879
    Hello Ruslan and SELLATHURAI ,
    In order to make some checks on your accounts, please contact us by chat by accessing the following link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    Thank you very much!
    Have a nice day! ;)
    Claudiu
  • Thanh S.
    Thanh S. Posts: 360
    Please close this
  • This solved ?
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