Why can't I adjust my plan?

Nattaya

I tried to adjust my plan, but when I clicked on "Adjust plan", it showed me a pop-up saying "Several changes were made to your plan; these changes must be processed. Please come back later to make another change."
But my cycle will end in two days, I am not sure if the system will be fixed in time or not. How can I ensure I can adjust it before my next cycle starts?

Elie F. #3282

I think you can't change your plan within 48 hours from the end of your payment processing.

Fizzy

Directly from Fizz FAQ

https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

"Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle."

Dominic L. #1933

You can’t change your plan less than 48 hours before billing cycle ends: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

Legandir

It might be too late! Next month! But just in case contact Fizz:
CHAT
Please contact the support
Go on this page https://fizz.ca/en/contact-us, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)
FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Whizz

Hello Nattaya,
It is not possible to make any changes to your plan with 48h before your payment cycle ends.
-Bogdan