Why can't I adjust my plan?

Nattaya Posts: 1 ✭✭
I tried to adjust my plan, but when I clicked on "Adjust plan", it showed me a pop-up saying "Several changes were made to your plan; these changes must be processed. Please come back later to make another change."
But my cycle will end in two days, I am not sure if the system will be fixed in time or not. How can I ensure I can adjust it before my next cycle starts?


  • Elie F. #3282
    Elie F. #3282 Posts: 43 ✭✭
    I think you can't change your plan within 48 hours from the end of your payment processing.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    You can’t change your plan less than 48 hours before billing cycle ends: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
  • Legandir
    Legandir Posts: 607 ✭✭
    It might be too late! Next month! But just in case contact Fizz:
    Please contact the support
    Go on this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
  • Whizz
    Whizz Posts: 20,121 admin
    Hello Nattaya,
    It is not possible to make any changes to your plan with 48h before your payment cycle ends.
This discussion has been closed.