Why can't I adjust my plan?

I tried to adjust my plan, but when I clicked on "Adjust plan", it showed me a pop-up saying "Several changes were made to your plan; these changes must be processed. Please come back later to make another change."
But my cycle will end in two days, I am not sure if the system will be fixed in time or not. How can I ensure I can adjust it before my next cycle starts?

Answers

  • I think you can't change your plan within 48 hours from the end of your payment processing.
  • You can’t change your plan less than 48 hours before billing cycle ends: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
  • Legandir
    Legandir Posts: 546
    It might be too late! Next month! But just in case contact Fizz:
    CHAT
    Please contact the support
    Go on this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
  • Whizz
    Whizz Posts: 8,526
    Hello Nattaya,
    It is not possible to make any changes to your plan with 48h before your payment cycle ends.
    -Bogdan
This discussion has been closed.