I could not receive or send image from Pixel 3 by message. Do you have the same issue?

Wei X. #4919

Hi,
I could not receive or send image from Pixel 3 by text message. I tried to download it by wi-fi and then retry by Fizz mobile data, but it does not work. Also I could not send image by message text.

Irene

It seems to be an APN problem
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Fizzy

Definitely follow the steps as per Fizz's FAQ

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

 

Also this seemed to help in my case. Edit manually both APN settings to change "APN protocol" and "APN roaming protocol" to "IPv4/IPv6"

Data has to be turned ON to send or receive MMS.

Legandir

Oh I had that problem also ! Thanks @Zizzy!

Irene

If the APN did not solved the problem, contact the support

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Ohthatvank

I also have the same issues with my pixel 3!

Ryan B. #977

Verify that the APN settings are typed correctly and you didn't accidentally replace a dot with a comma etc. Then reboot your phone and test again, it's very likely an issue with the APN settings
Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

Martin

Copy and paste it! For me it worked!

Whizz

Hello Wei,
You will need to check your APN settings. If they are properly set please contact us to help you further. Here you will find how you can do it: https://fizz.ca/en/contact-us .
-Bogdan

tellerink

I've heard of it not working with WiFi enabled on some phones. If APN settings don't help, have you tried turning WiFi off?

Kovid

No, I don't have any such issues