How to get through to someone I am FED UP!!!

Jordan E. #1034

This has to be one of the worst companies I have ever had to deal with and I only hope people would be smart enough to get out while they can. I should have realized that things would not improve with this company, I waited patiently in the beginning when I went over 2 months with NO data or LTE and couldnt make calls longer than 2 minutes without the call dropping (while still paying 51.11$ a month for your ''service''). Then suddenly I lose access to my voicemail due to a ''PIN'' I never had, since Fizz has NO customer service or 611 Service I had to Facebook message and had to wait a whole 7 days!!!! for a voicemail PIN and in the meanwhile your staff writing me things like ''You need to be more patient''. How disgusting, rude, and unappreciative. Then to be told (after asking for a reimbursement) that I would be credited 1.00$ thats ONE DOLLAR as a ''Goodwill Gesture'' and told that I was not entiled to a reimbursement and the agent could have simply reimbursed me .25$ thats TWENTY FIVE CENTS.
Have you no shame ? Is this how you treat clients and expect customer loyalty ? ? ?
Not to mention your network has been down numerous times, which means if ever there is an emergency... NO 911 service, when someone calls they get the message that there is no service on the line (How Humililaing, Thanks Fizz) and when you mention it to the customer service reps on Facebook messenger, you get sent a service status HTML link confirming the network is down. After all this, you charged my card 51.11$ for half a months service, Ive spent more time trying to contact your customer service team then I have on my phone.
I want to be contacted by somebody, I have already filed a complaint with the CCTS and I will not stop until I get someone to contact me. This is UNACCEPTABLE, DISGUSTING, and SHAMEFUL. I dont know what it takes to get someone from Fizz to contact me back but I will use every SINGLE venue to get in contact.
I have decided as of tomorrow to change cellular phone providers as yours simply cannot be trusted or relied on, much like your customer service team.
I am waiting for a reply, an email, a call, letter... Its 2019 you cannot charge people for service they dont get and treat them this way and expect loyalty.
Awaiting your reply Fizz Mobile. Lets see if it takes less than the 7 days it took for a voicemail PIN

Mike

I am sorry to read your misadventure, you did good to share it ans to make a formal complain. Good luck

Jordan E. #1034

Let’s see where this “formal complaint” goes... I’ve only filled that form out 2-3 times and gotten nowhere. Here’s hoping fizz sees this and opens their eyes.... one thing that should be remembered. You can pay MILLIONS in advertisement, billboards everywhere, commercials, Ads... you name it... there is no advertisement like word of mouth. It’s easy to print and Ad... it’s hard to keep a client especially under these circumstances

Dominic R. #1352

I've been reading a lot of community posts since a few months and never saw someone write that they contacted back. I think that's just not what they do for now.
That being said, many got compensation via the CCST.
But since we entered the stabilisation period, we need to expect things might be unstable for a few months (that's why they did cut the price a little) and they will not provide other compensations this time.
Fizz is a numeric only version of Videotron and they can achieve those good prices because of their limited support flexibility (no phone support or physical kiosks.).

Jordan E. #1034

CTS: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
CRTC: https://applications.crtc.gc.ca/question/eng/public-inquiries-form?t=40
OPC: https://www.opc.gouv.qc.ca/en/contact/consumer/#tab2
Here are places that you can lodge complains and there is already enough people going on it for Fizz. Whether you are virtual, you are charging for a service, you need to provide the customer service. Thats my opinion and since Fizz does not care to reply I have no other choice. My only hope is people actually see this and run from this terrible and dishonest company.

Whizz

Hello Jordan,
I am really sorry for everything you have experienced with Fizz. I kindly remind you that our service is 100% digital and you were aware of that when you subscribed. You can always have a real time conversation with our customers support via Live Chat. You will find the information on the following link: https://fizz.ca/en/contact-us .
Bogdan

Mike

If you are still here, can you let us know if you got some support?

Jordan E. #1034

I am gone from this company, everyone should get out as quickly as they can. I was charged 51.11$ on my card and even with the plan cancelled I’m told there is no reimbursement. I had to file with Visa for a dispute and chargeback. FIZZ = not worth it. Save the headache and get out and RUN