Need to contact fizz to reset pin?

Jessica M. #4491
Jessica M. #4491 Posts: 1 ✭✭
in My Mobile
Need a PIN number to set up my pin for voicemail

Answers

  • MARROY
    MARROY Posts: 52 ✭✭
    When I signed up Fizz sent sent me an SMS with a temporary PIN. My best guess is that to reset a lost or forgotten PIN you will have to contact Fizz support directly.
    This is the SMS I originally received.
    Welcome to Fizz.
    To access your personal voicemail, press (and hold) the 1 on your phone's keypad.
    Important: Make sure to set up your PIN and complete your voicemail's initial set up, or else your preferences will be lost. Your temporary PIN is 7xx7
  • Kovid
    Kovid Posts: 588 ✭✭
    Contact Fizz by chat to get another PIN
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    contact them via chat to reset it.
  • Whizz
    Whizz Posts: 23,044 admin
    Hi Jessica,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
  • __________
    __________ Posts: 2,604 ✭✭
    For those of you who are interested, an option exist to change the PIN number by yourself now.

    In your account go to "My Plans" -› "Manage my plan" -› "Advanced Parameters" and click on the link as shown on the picture. As simple as that. :)
  • Darlene
    Darlene Posts: 1 ✭✭

    Hi, how can I reset my pin

  • Rosalie N. #26634
    Rosalie N. #26634 Posts: 41 ✭✭

    @Darlene

    1. Know that you can change your NIP directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).


    https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
    Activate your voicemail
    1. Activate your voicemail by making a plan change, and adding the voicemail option (in My Plans > Manage plan > Make changes to this plan > Change plan > Voicemail).

    3. IMPORTANT - Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. This change will come into effect at the beginning of your next payment cycle.

    5. Without the Voicemail option added to your plan, the messaging service won’t answer any call.
    6.  
    Access your voicemail
    1. To access your voicemail, hold the ''1'' key on your phone for a few seconds. For many phones, holding the ''1'' key the speed dial option to reach voicemail. This may vary between different phone models.
    2. The speed dial setting "1" to access voicemail (1-514-647-0999) may vary from one phone to another since it depends on each model’s operating system. Additionally, this setting may not be editable in all phones.
    3. If you are forwarding your calls to another number, the voicemail won’t pick up the call.
    4. To manually access your mailbox, dial 1-514-647-0999 from a “Non Fizz” phone. 
    5.  
    Choose an access code (PIN)
    1. When you activate your voicemail, an access code (PIN) will be sent to you via text message. This code is not required the first time you access your voicemail, but the system will ask you whether you’d like to personalize it. We recommend you do for security reasons. Make sure to choose a PIN you’ll remember easily, all the while keeping in mind that unsafe combinations such as 1234 or 8888 will be rejected.
    2. Know that you can change your NIP directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).


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