If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

Signal unstable

Signal instability causes my home internet to crash regularly. Either wired or WIFI. Proceeded to restart my modem, the 2.4 and 5 g lights keep flashing. Also, the INTERNET light us flashing. Odd though, my sister-in-law via her dell windows xp is watching a film. On the other hand Chromecast won't connect and my computer running Windows . Can't connect. Help

Answers

  • Lopresor
    Lopresor Posts: 257
    try separating the 2.4 and 5G connections by turning off band steering.
    log into your router > wireless > basic settings > 5G > disable
  • Dallaire_M
    Dallaire_M Posts: 510
    As suggested by Lopressor, try to desactivate band steering
  • Whizz
    Whizz Posts: 7,846
    Hi Micromode,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
  • Micromode
    Micromode Posts: 10

    With the help of Ana, this morning, we proceded to reset my modem to it's inital configuration. Ate the moment I right this, my system seems to be working properly.

    I feel my situation seems stabalised and will continue to survey my situation.

    For the moment, I feel confident enough to close this question.

    As usual, Ana and the team are of great help. Only problem is I have been waiting since my installation day to have access to the BUBBLE.

    Thank you Ana

This discussion has been closed.