No Data working of my phone plan?

MUHAMMAD TANWIR HUSSAIN

My phone data is not working although I didn’t use yet for this month ?
Please give me a call and solve my problem. I have paid in advance and no any benifits of using !

Sebastien

It a community of users over here. You are better to reach Fizz over the chat, cause nobody is going to call you.

Irene

This is a forum of users. Did you try to reboot your phone? Did you check the APN settings?

Irene

Here the informations how to contact the support.

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• You're active on a help page.
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Whizz

Hello Muhammad ,
I am sorry for this situation.If you have an Android phone I advise you to check your APN settings.
Fizz APN settings are:
APN: mobile.bm 
MMSC: http://mms.mobile.bm 
MMS proxy: mmsproxy.mobile.bm 
MMS port: 80 
APN type: default,mms,supl
If you have an iPhone 
1. Make the software update
Connect to a Wi-Fi network 
Download the latest iOS software update 
2. Update the carrier settings
Once the software update is done, the iPhone will offer a carrier settings update. Make sure to accept it.
Also check the steps presented in the following FAQ : https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet .
If you want to check if your phone is compatible with our network you can visit the following link : https://willmyphonework.net/ .
Have a nice day!
Marius Daniel

Ryan B. #977

Also on iPhone check that you didn't disable all your apps from using celluar data, I have a couple friends that had all thier apps disable from celluar data and it acts like the internet isn't working even if it is.
ALso you can check if you can properly activate iMessage and Facetime without wifi, this will be a good indication that data is working as well.