When will Home internet refund be processed?

Pete29

I activated the home internet on March 12 and deactivated it on March 26. Under the refund policy, I should get a complete refund as I deactivated it within 15 days.
Of course, Fizz provided no details regarding billing/refund in the deactivation confirmation email. To date no refund is showing in my transaction history.
Will I know on the next billing date (April 12) if the refund has been processed?

gremiobr

You should contact fizz by chat or Facebook messenger to check

Kenny L. #23

Refunds should be automatically processed so it should be credited back without intervention from you. If the due date passes and you don't see your refund then contact Fizz support.

Pete29

Unfortunately I never see that chat option in the solution hub. Another question I asked on Facebook chat wednesday is still unanswered

Adriana Z.

Create a ticket, is the best way with this cases

Lopresor

AFAIK, their refund system should be automatic, wait a bit, and by next week you should receive your refund. If you don't, contact Fizz support by then.

Kevin P. #2908

Fizz will help you with that. We are just average users with no power.

Irene

To chat with the support, make sure that:

• You're logged into your Fizz account.
• You're active on a help page. https://fizz.ca/en/faq/resolving-issues
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Nick Huynh

Heres a little secret.
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
This link always work for bubble chat. Just scroll all the way down and wait 2min it will poppup.